Give every account an AI CSM as sharp as your best one.
Buddy reads the signal you already collect and stays on every account in your book. Each morning: who needs you, the exact why, and the next move drafted in your voice.
Live on the stack you already run. No new tracking, no engineering project.
Ask anything about your book. Buddy checks the data first, then answers with receipts.
The actual product. Fairwind is a demo book.
Six things your best CSM does. Now for every account.
Watches the whole book, every night.
Churn risk and expansion caught the moment they emerge, on the accounts nobody had time to open.
Plugged into your stack.
Product usage, CRM, support, one live read of every account. No new tracking, no engineering project.
Tells you exactly why.
The specific reason, grounded in how your product actually works.
Drafts the move, ready to send.
Outreach, renewal play, QBR prep, written for that account and waiting on your approval.
Tell him once.
“Watch Acme through renewal” becomes a routine he runs without being reminded.
Or just ask him.
Anything in plain English, answered from your data in seconds.
Found 4 with the same fingerprint: power users dropped the reporting flow, then went quiet. Lumen Labs and Vertex are closest. Want me to draft check-ins?
Sharper in week twelve than in week one.
Every approval, every edit, every outcome teaches Buddy something about your book. Which saves actually land. Which accounts expand, and what they did right before. What you'd never send, so he stops drafting it.
It compounds into a memory of your customers that no dashboard has and no DIY AI rig keeps. And you can read it anytime, in plain English.
When a CSM leaves, their knowledge walks out the door. Buddy's stays, and keeps growing.
Re-engagement notes land best for you before Thursday.
timingAccounts that skip the data integration churn 3× more often.
patternYou reject drafts that open with an apology. I stopped writing them.
your voice- Investigations run
- 0
- Findings surfaced
- 0
- Drafts written
- 0
- Approved & sent
- 0
- Accounts re-engaged
- 0
- Saves confirmed
- 0
Counts only. The dollars live in your NRR report.
And prove it moved the number.
Every save, every expansion, every play, tracked back to the revenue it protected or grew. The NRR contribution you bring to your board, instead of a gut feel you have to defend.
And every month, the receipt: what Buddy did, what you approved, and what it was worth.
No six-month rollout. You're live on the data you already run.
Connect what you already have.
Plug in your product analytics and CRM, the tools your customer data already lives in. No new tracking, no engineering project, no CS-ops admin. If it's in your stack, Buddy reads it.
Buddy learns your product.
He studies how your product actually works: the flows, the features, what healthy usage looks like. His read on every account is grounded in your product, not a generic churn template.
He goes to work, day one.
Every account gets an explainable health read, the signals that matter, and a recommended next move, in an inbox built for action and a morning briefing your team reads before they open a tab.
You stay in control.
Approve the moves, adjust what matters in plain English, and hand off the routine plays when you're ready. Every automated step is logged and reversible. Never a black box.
Read-only, scoped access to the sources you connect. You set the guardrails; he does the work.
Everyone can flag a churn risk now. That was never the hard part.
The hard part is knowing why, doing something about it, and doing it for every account, not just the ten your team has hours for. That's the part Buddy was built for.
Most tools detect.
Buddy diagnoses.
A risk score tells you an account is slipping. Buddy tells you the exact reason, because he understands your product, not just your event log.
Most platforms need a CS-ops admin.
Buddy needs your login.
No six-month rollout, no formulas to wire up. He arrives opinionated and you tune him in plain English.
Most AI acts on its own.
Buddy acts with you.
Every move is drafted for your approval, and you promote him one routine at a time: “You've approved 23 of my last 24. Want me to handle the sub-$3K tier?”
Most AI starts every day from scratch.
Buddy compounds.
Every approval, every edit, every outcome: he remembers what worked on your book and gets sharper each week.
Most tools watch your top accounts.
Buddy watches all of them.
Your whole book gets your best CSM's attention, including the long tail no human could ever reach.
We didn't invent this problem. We watched CS leaders duct-tape their way around it.
The sharpest CS leaders we met were already stitching together spreadsheets, scheduled scripts, and AI prompts just to keep an eye on the accounts they couldn't staff, because nothing on the market was built for it.
HeyBuddy is that instinct, done right. Not a single-player hack that forgets everything next week, but a colleague your whole team shares, who remembers every outcome and gets sharper the longer he works your book.
We're taking on a handful of design partners.
Work directly with the founders, on a free pilot. We'll connect to the data you already have and show you what's hiding in your tail: the at-risk accounts, the why, the moves. All inside your first week. Then you decide.
Your best CSM, everywhere at once.
or talk to a founderThe questions a skeptic asks first
Buddy is the AI CSM inside HeyBuddy. One agent who learns your product, watches every account in your book, writes your morning briefing, drafts your outreach, and runs the routines you give him. You'll know him by name because trust is easier to build with a someone than with a settings page.
Your product analytics and CRM, the tools you already run (Mixpanel and HubSpot to start). No new tracking, no code, no instrumentation project.
No. Buddy arrives opinionated and you tune him in plain English. No formulas to build, no rollout project, no admin seat.
Read-only, scoped access to the sources you connect. Every automated step is logged and reversible, and you set the guardrails before he acts.
Those detect and record. Buddy understands your product, so he diagnoses the why and drafts the fix, across your whole book, without an enterprise rollout. And he remembers: every outcome makes him sharper on your customers.