You win the customers. We make sure they stay.
We proactively drive customer adoption, spotting who's falling behind on key milestones and stepping in with personalized outreach from your brand before disengagement starts.
The Problem
Your customers are drifting — and nobody owns the fix
Churn doesn't happen overnight. Customers fail to reach value, engagement fades, and by the time anyone notices — it's already too late to act.
Scattered signals, zero visibility
Customer data lives across your analytics platform, billing system, CRM, and support tools. No single system connects these signals to tell you which accounts are drifting — until the cancellation email arrives.
Complex platforms, zero action
CS platforms bury you in health scores, risk alerts, and endless configuration. But a dashboard can’t drive adoption — and you shouldn’t have to interpret one to keep your customers.
Your best people are stuck behind dashboards
Founders and CSMs alike should be building relationships and closing renewals — not manually chasing at-risk accounts through spreadsheets. When retention depends on heroics, the accounts that need help most slip through.
Generic outreach gets ignored
Batch emails and one-size-fits-all sequences don’t re-engage at-risk customers. Without context and personalization, your retention efforts are just noise in their inbox.
What You Get
We do the heavy lifting. You stay in control.
Retention Operations
Retention that runs itself — your team back where they're needed most
How It Works
Watch. Act. Learn. Repeat.
A continuous loop that drives customer adoption, intervenes the moment momentum stalls, and gets smarter with every outcome.
We track every customer's path to value
We monitor how your customers are adopting your product — tracking whether they're reaching the milestones that predict long-term success, and proactively flagging the ones who aren't.
- Usage patterns compared to healthy benchmarks
- Missed milestones and feature adoption gaps
- Renewal and trial windows approaching
- Accounts prioritized by urgency
Who It's For
Built for teams with more customers than CS capacity.
Silent churn is your biggest leak
Most customers don't complain before leaving — they just go quiet. By the time you notice, they've already decided.
Results from week one
No 6-month integration. We connect to your data, identify at-risk accounts immediately, and start intervening within days.
of SaaS churn happens in the first 90 days
Founders
You feel churn personally but don't have the bandwidth to drive adoption at scale. We proactively guide your customers to value — so fewer of them drift away.
Integrations
Plugs into the tools you already use
Free Diagnostic
See how many customers you're losing to activation failure
Connect your data. Get a free diagnostic report. No commitment needed. We'll show you exactly where customers are dropping off — and what to do about it.
Takes 15 minutes. Free forever.