You win the customers. We make sure they stay.
We use AI to spot early signs of disengagement and step in before they leave — with personalized outreach sent from your brand. You approve the approach, we handle the rest.
The Problem
Your customers are drifting — and nobody owns the fix
Churn doesn't happen overnight. Customers disengage slowly, and most teams don't have the systems or the bandwidth to catch it in time.
Scattered signals, zero visibility
Customer data lives across your analytics platform, billing system, CRM, and support tools. No single system connects these signals to tell you which accounts are drifting — until the cancellation email arrives.
Dashboards don’t prevent churn
CS platforms give you health scores and risk alerts. They still need someone to interpret them, configure them, and act on them. For most teams at your stage, that person doesn’t exist.
Manual retention breaks at scale
A CSM costs $70k+ a year and handles 30–50 accounts. Your customer base is growing faster than your team can keep up. Hiring your way out of churn isn’t a strategy — it’s a stopgap.
Generic outreach gets ignored
Batch emails and one-size-fits-all sequences don’t re-engage at-risk customers. Without context and personalization, your retention efforts are just noise in their inbox.
What You Get
We do the heavy lifting. You stay in control.
Retention Operations
Retention that runs itself — no dashboards to watch, no CSM to hire
How It Works
Watch. Act. Learn. Repeat.
A continuous retention loop that monitors your customers, intervenes when they stall, and gets smarter with every outcome.
We keep an eye on every customer
We monitor how your customers are using your product — tracking whether they're hitting the milestones that predict long-term success, and flagging the ones who aren't.
- Usage patterns compared to healthy benchmarks
- Missed milestones and feature adoption gaps
- Renewal and trial windows approaching
- Accounts prioritized by urgency
Who It's For
Built for teams with more customers than CS capacity.
Silent churn is your biggest leak
Most customers don't complain before leaving — they just go quiet. By the time you notice, they've already decided.
Results from week one
No 6-month integration. We connect to your data, identify at-risk accounts immediately, and start intervening within days.
of SaaS churn happens in the first 90 days
Founders
You feel churn personally but don't have bandwidth to systematically address it. We watch and act so you don't have to.
Integrations
Plugs into the tools you already use
Free Diagnostic
See how many customers you're losing to activation failure
Connect your data. Get a free diagnostic report. No commitment needed. We'll show you exactly where customers are dropping off — and what to do about it.
Takes 15 minutes. Free forever.