Your in-app CSM. For every customer, in every account.

An AI-powered guide that lives inside your product, drives every customer to value, and surfaces at-risk accounts in time to save them.

Book a DemoSee how it works

The Problem

Most of your customers never reach the value they were sold

Failed onboarding and stalled adoption are usually invisible until they show up as churn. Your team is the last to know, and by then there's nothing left to save.

at risk?

Onboarding fails in silence

Customers get stuck, get confused, and quietly drift away. By the time someone on your team notices, they’re already gone, and the renewal call is the autopsy.

Your CS team runs on vibes, not signal

Spreadsheets, gut feel, and CSM memory don’t scale past a few dozen accounts. You can’t see who’s on the path to value, who’s stalling, or what they got stuck on.

Product tours don’t know your customer

Generic walkthroughs and help docs ignore why the customer signed up in the first place. They show every feature instead of guiding to the one outcome that actually matters.

In-product tools and CS tools don’t talk

Frigade-style widgets help users but feed nothing back to CS. Gainsight-style platforms watch CS but never touch the product. Nothing connects the two ends of the journey.

1 CSMsame template, every time500+ accounts

What You Get

An in-app CSM, plus the visibility your team has been missing.

24
87%
Signal→Case→Action
Active
Pending
Sent

Capabilities

Cover every account without scaling your team

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Early Detection

Catch stuck accounts before they churn.

heybuddy auto-tracks every customer against your path to value and flags the ones who are stalling, long before it shows up on a renewal call.

Hi {{contact.name}}, I'm {{owner.name}}from {{company}}Book Setup CallSent

In-Product Guidance

Get users unstuck in the moment.

A goal-aware AI guide that lives inside your product, knows what each customer is trying to accomplish, and walks them to value without a single CSM call.

80%60%40%20%ControlWith HeyBuddy+34% activation

Adoption Diagnostics

Pinpoint where and why customers drop off.

Every question, stall, and escalation feeds back as evidence. Stop arguing about anecdotes. Know exactly which workflows confuse users and which segments adopt fastest.

baselineImproving +12%Week 1Week 4Week 8Week 12

Scaled Coverage

Cover every account without scaling headcount.

Act as a one-to-many CSM across your whole book of business. Drive NRR on the long-tail accounts your team will never have time to call.

How It Works

Install. Guide. Surface.

Live in days, not quarters. One script tag, a goal-aware agent in your product, and a CS dashboard that shows you everything you've been missing.

Drop in one script tag. No SDK, no integration weeks.

heybuddy ships as a single line of JavaScript you paste into your app. We map your product, ingest your goals, and the agent is live in days, not the six-month rollout you get from heavyweight CS platforms.

  • One-line script tag installation
  • Works with any web app, framework-agnostic
  • We handle product mapping and onboarding
  • No engineering quarters lost to setup
01

Who It's For

Built for teams with more customers than people to cover them.

Silent churn is your biggest leak

Most customers don't complain before leaving. They just get stuck and go quiet. heybuddy catches it the moment it happens, inside your product.

Live in days, not quarters

One script tag. No SDK, no engineering quarters lost to setup. heybuddy is in your product and guiding users by the end of the week.

67%

of SaaS churn happens in the first 90 days

Founders & Execs

You own retention but you can't hire a CS team yet, and you're tired of finding out about churn from the cancellation email. heybuddy gives you a CSM in every account from day one, without scaling headcount.

In-product CSM for every customer, not just enterprise
See exactly which accounts are stalling and why
Cover the long tail without hiring
Drive NRR with evidence, not anecdotes

Integrations

Lives where your customers are. Works where your team already is.

Getting StartedWidget / Pendo / AppcuesSetup Review15 min \u2022 with your CSM10:00 AM2:00 PM4:30 PMCal.com / Calendly

One line of code. Live in your product.

heybuddy drops into any web app with a single script tag. No SDK, no build step, no engineering quarters lost to integration. Works alongside your existing stack.

Script TagAny FrameworkNo SDKNo Build Step
heybuddySegmentAmplitudeMixpanelPostHogStripe

Pulls in the customer context that makes the agent goal-aware.

Sync deal context, account goals, and customer metadata so heybuddy knows what each customer was sold and what success looks like for them, not just what your product can do.

HubSpotSalesforceGongChorusCustom CRM
{{contact.name}} from {{company}}SendGrid / Resend#cs-alertsAcme Inc. stalled at day 4Signal: missed onboarding milestoneSlackIntercom

Routes escalations to where your team already works.

When the agent can’t resolve something, the full conversation, page context, and user goals land in Slack, email, or your support tool, with everything your team needs to act.

SlackEmailZendeskIntercomLinear

See It Live

Put an in-app CSM in every account. See how it works.

Book a 20-minute demo and we'll walk you through the widget, the dashboard, and how heybuddy would map to your product, with your customers, your goals, and your data.

See the in-product widget live, end-to-end
Walk through the path-to-value dashboard
See how heybuddy maps to your product in real time
Book a Demo

20 minutes. No slides. We'll show you the product.