CPG Community Events

Learn, Connect, Transform

Join industry leaders as we explore AI-powered customer experiences, share success stories, and build the future of CPG together.

conferenceFeatured

2 days

$1299

CPG Innovators Summit 2025: The Future of Customer Experience

The premier annual gathering for CPG leaders driving innovation in customer experience. Two days of keynotes, panels, and networking with industry pioneers shaping the future of consumer packaged goods.

Tuesday, April 22, 2025
12:00 AM - 11:59 PM
The Ritz-Carlton, New York

Featuring:

Amanda WilliamsDr. Robert Kim+1 more
conferenceFeatured

8 hours

$199

Future of Retail 2025: AI & Customer Experience Summit

A full-day virtual summit exploring how AI is reshaping retail and CPG customer experiences. Featuring 20+ speakers from leading brands.

Saturday, March 15, 2025
9:00 AM - 5:00 PM

Featuring:

Michael ChenSarah Williams+2 more
workshop

4 hours

$299

E-commerce Excellence for CPG: Conversion Optimization Workshop

Join us for an intensive hands-on workshop designed specifically for CPG brands looking to maximize their online conversion rates. Learn proven strategies for reducing cart abandonment and increasing average order value through intelligent customer support.

Monday, March 10, 2025
12:00 AM - 11:59 PM
heybuddy HQ, San Francisco, CA

Featuring:

Jessica ParkDavid Thompson
webinar

60 minutes

FREE

AI Implementation Best Practices: Avoiding Common Pitfalls

Learn from the mistakes of others! This webinar covers the top 10 pitfalls CPG brands face when implementing AI chatbots and how to avoid them.

Wednesday, March 5, 2025
11:00 AM - 12:00 PM

Featuring:

Rachel GreenTom Wilson
workshop

3 hours

$149

ROI Optimization Masterclass for CPG Brands

Learn proven strategies to maximize your return on AI investments, with templates and frameworks you can implement immediately.

Saturday, March 1, 2025
1:00 PM - 4:00 PM
New York City (WeWork Times Square)

Featuring:

Jennifer ThompsonAndrew Abraham
networking

3 hours

$0

CPG Leaders Roundtable: Scaling Customer Support Excellence

An intimate gathering of CPG executives to discuss challenges and solutions in scaling customer support. Limited to 20 senior leaders for meaningful peer-to-peer learning and relationship building.

Friday, February 28, 2025
12:00 AM - 11:59 PM
The Battery, San Francisco

Featuring:

Facilitated Discussion
networking

90 minutes

FREE

heybuddy User Community Meetup

Join fellow heybuddy users to share success stories, tips, and best practices. Plus, get a sneak peek at upcoming features!

Friday, February 28, 2025
4:00 PM - 5:30 PM

Featuring:

Chris GayleCustomer Success Team
workshopFeatured

3 hours

$99

Building Your First Chatbot: Hands-On Workshop

A practical 3-hour workshop where you'll build and deploy your own AI chatbot for your CPG brand. No coding experience required!

Saturday, February 22, 2025
10:00 AM - 1:00 PM

Featuring:

Andrew AbrahamMaria Rodriguez
webinarFeatured

60 minutes

$0

Unlocking Customer Insights with AI: A CPG Brand's Guide

Discover how leading CPG brands are leveraging AI-powered conversations to gain deep customer insights. Learn practical strategies for turning support interactions into valuable market intelligence that drives product development and marketing decisions.

Saturday, February 15, 2025
12:00 AM - 11:59 PM

Featuring:

Sarah ChenMichael Rodriguez
webinarFeatured

60 minutes

FREE

AI in CPG: Transforming Customer Experience

Join industry leaders as we explore how AI is revolutionizing customer interactions for CPG brands, with real-world case studies showing 23% conversion increases.

Saturday, February 15, 2025
2:00 PM - 3:00 PM

Featuring:

Sarah ChenChris Gayle
networking

60 minutes

FREE

CPG Leaders Virtual Networking Hour

Connect with fellow CPG innovators in our monthly virtual networking session. Share challenges, solutions, and build valuable industry connections.

Monday, February 10, 2025
5:00 PM - 6:00 PM

Featuring:

Jessica Palmer
webinar

60 minutes

FREE

Customer Data Analytics for CPG: From Insights to Action

Discover how to leverage customer conversation data to drive product innovation and marketing strategies.

Wednesday, January 15, 2025
3:00 PM - 4:00 PM

Featuring:

Dr. Lisa ParkMark Johnson

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